Return & Cancellation Policy
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.
What is Kumkum Saree’s Return and Exchange Policy? How does it work?
Kumkum Saree’s returns and exchange policy gives you an option to return or exchange items purchased on Kumkum Sarees for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Myntra credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Myntra for same or different sizes of same style or for any other item of the same or different value from Myntra within the specified exchange period subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
- Under Exchange Policy,
a) If you choose to exchange the item purchased by you on Kumkum Saree within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange item purchased by you on Myntra for any other item of the same or different value from Kumkum Sarees. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Kumkum Sarees as the case may be, for an exchange.
d) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Exchanges are only allowed for pincodes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
10) Kumkum Sarees shall reserve the right to restrict exchange of the items purchased on Kumkum Sarees if customer in any way breaches or misuse this policy, as determined in Kumkum Saree’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) Kumkum Saree will not be liable for the products returned by Kumkum Saree’s. In circumstances where an extra or a different product is returned by mistake, Kumkum Saree would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
Why have I not received my Refund despite Instant Refunds policy?
For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within 1 to 3 business days once it has been initiated at the doorstep. For refunds taken into phonepe, your refund will reflect instantly. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.
How long would it take me to receive the refund of the returned product?
After the refund has been initiated by Kumkum Sarees as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
- NEFT – 1 to 3 business days post refund initiation
- Myntra Credit – Instant
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
- PhonePe wallet –Instant
Please note, Kumkum sarees initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Kumkum Sarees warehouse. In case of any refund discrepancies, Kumkum sarees may at its sole discretion, request you to share with us a screenshot of your bank statement.
Where should I self-ship the Returns?
In the follow address the product must be returned buy Registered post whose cost will be taken care of by Kumkum Sarees.
Kumkum Sarees, 29 Kalia Niwas Main Road Barrackpore, 24 Parganas North, 700122, West bengal.